Our client is a Canadian technology company that provides IT services and multilingual customer service to global clients. Their clients include companies in technology and gaming, communications and media, e-commerce and fintech, tourism and healthcare. They have offices in cities such as Los Angeles, Guatemala City, Berlin, Sofia, Dublin, Barcelona, Bengaluru, Tokyo, Gdansk. They employ around 60,000 employees worldwide.
If you are excited about health and technology, join the Customer Support Team.
Job Description:
- Help users with any issues they might have via tickets or calls
- Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
- Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
- Work with a passionate team of customer-friendly colleagues from an international background
Requirements:
- Dutch/Norwegian/Danish language = minimum B2 level
- English language = minimum B2 level
- Basic understanding of iOS and Android OS use/features
- Empathy
- Desire to help customers as best as possible
- Team-player
- Result-oriented with personal performance
- Friendly and outgoing personality
Benefits:
- Relocation package for candidates outside Bulgaria – 1 month accommodation + travel expenses up to 150 €
- Fully paid training
- Stable job and career development opportunities
- Health insurance
- Multisport card
- Paid public transport
- Positive international working environment
- Support and learning
- Employee referral bonuses
