Telus

Customer Support Analyst in Fintech

Salary:

1.650 €

Our client is a Canadian technology company that provides IT services and multilingual customer service to global clients. Their clients include companies in technology and gaming, communications and media, e-commerce and fintech, tourism and healthcare. They have offices in cities such as Los Angeles, Guatemala City, Berlin, Sofia, Dublin, Barcelona, Bengaluru, Tokyo, Gdansk. They employ around 60,000 employees worldwide.

 

Job Description:

  • Assist customers through multiple channels, including phone, email, and chat
  • Provide timely reply and accurate information on the client’s request
  • Provide solutions to questions related to money transfer transactions or forward the issue to the relevant units
  • Identify and assess customers’ needs to achieve satisfaction

Requirements:

  • One of the following languages – Finnish/Danish/Swedish/Norwegian = minimum B2 level
  • English language = minimum B2 level
  • Previous experience in customer support role is an advantage

Benefits:

  • Relocation assistance
  • Fully paid training
  • Employee referral bonuses and recognition program
  • Private medical healthcare
  • Multisport card
  • Stable job and career development opportunities
  • Positive international working environment
  • Highly motivated and dedicated team with flat hierarchies and informal culture