Alorica

Technical Support

Salary:

1.575 + bonuses

Our client delivers insanely great, digitally-charged CX at scale and represents the best brands in the world in 17 countries with more than 35 languages. The company’s team of solutionists, technologists and operators support innovative brands eager to disrupt the status quo.

As a Technical Support Specialist, you will diagnose computer issues by telephone or assist customers remotely to solve the hardware and software problems encountered in use. 

 

Job Description

  • Handle incoming contacts over phone and email  
  • Provide a fast, complete and friendly answer 
  • Diagnose issues with hardware or software 
  • Send out follow-up emails for the customer when needed 
  • Follow guidelines on escalation and have critical thinking 

Requirements

  • Slovenian = C1 
  • English = B2 
  • Excellent knowledge of MS Office (Word, Excel)  
  • A positive and open-minded attitude  
  • Eager to learn, self-motivated and goal-oriented  
  • Previous experience in a similar role is an advantage  
  • Previous experience in technical support is an advantage  
  • Knowledge of computing technology is an advantage 

Benefits

  • Relocation package 
  • Private health insurance  
  • Multisport card 
  • Food vouchers and transport allowance  
  • Career development opportunities and extensive training programs  
  • Access to top-notch technologies and best practices  
  • Company events  
  • 24/7 access to counseling personnel