Our client is a fast-growing global leader in cordless technology, specializing in Power Tools, Outdoor Power Equipment, Floorcare, and Cleaning Products. Their innovative product range caters to a diverse group of users, including DIY enthusiasts, professionals, and industrial sectors such as construction, infrastructure, home improvement, and power utilities. With a dedication to transforming these industries, the company leads the way in environmentally friendly cordless solutions that deliver superior quality, outstanding performance, and increased productivity.
Renowned brands within their portfolio are recognized worldwide for their innovation, heritage, and commitment to safety and efficiency. The company continues to expand its global footprint through operational excellence and a commitment to improving the lives of homeowners and tradespeople.
Job Description
- Identify malfunctions in cordless power tools, outdoor power equipment, and cleaning products, particularly in the fields of electronics, mechanics, hydraulics, and pneumatics.
- Collaborate with specialized technical departments to efficiently troubleshoot and resolve product issues.
- Provide hands-on training for internal teams, service partners, and customers on repair and maintenance best practices.
- Maintain and update all relevant technical documentation and service manuals related to product repairs and diagnostics.
- Act as a technical liaison, offering support and expertise to the sales team and customer service departments to address product-related questions and technical issues.
- Oversee the maintenance and calibration of service tools and diagnostic equipment to ensure effective repairs.
- Work closely with other departments, such as R&D and production, to share insights and improve product performance.
- Identify recurring issues and work on improvement projects that enhance product reliability and customer satisfaction based on repair diagnostics.
- Conduct technical training for external partners and service providers to ensure consistent product knowledge and repair capability
Requirements
- Proficiency in Polish (C2 level)
- English (minimum B2 level)
- Technical education at the secondary or higher level is essential, with a focus on electronics, mechanics, or related fields.
- Strong knowledge and hands-on experience in electronics and mechanics are crucial, with the ability to work independently on diagnostics and repairs.
- Proficient in reading, interpreting, and maintaining technical documentation to support repairs and improvements.
- Demonstrated ability to analyze problems effectively and apply creative problem-solving skills to technical challenges.
- Strong self-organization abilities to manage tasks, maintain technical records, and complete assignments responsibly.
- A creative problem solver who can think critically and find innovative solutions to recurring issues.
- High level of accountability and responsibility for assigned tasks, ensuring thoroughness and accuracy in all work.
- Willingness to travel within the European region for business purposes, including service calls, training sessions, and technical support visits.
- Prior experience in a similar Service Engineer position is a plus, especially within the power tools, outdoor equipment, or cleaning product sectors.
Benefits
- Competitive compensation package with a base salary and performance-based bonus
- Comprehensive private medical care through Luxmed
- Access to a cafeteria benefits program
- Multisport card for fitness
- Holiday allowance
- Life insurance
- Office lunches provided
