Telus

Solutions Consultant

Salary:

from 1.500
to 1.800€ + bonuses

Our client is a global digital technology company offering IT services and multilingual customer support to clients in industries like technology, gaming, e-commerce, and healthcare. With offices in cities such as Los Angeles, Berlin, Sofia, and Bengaluru, they employ around 60,000 people worldwide.  

 

Job Description 

  • Deliver professional support for products and services, maintaining a stellar customer satisfaction rate
  • Non-technical support and issue resolution for Google’s B2C products – Google Play Store, Google Pay, Google Play Books, Google TV, and Google Families.
  • Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of customers
  • Engage customers through multiple channels, including phone, email and chat
  • Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
  • Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
  • Participate in ongoing training and stay updated on product knowledge and industry trends

 

Requirements 

  • Fluent Hungarian/ Polish/ Estonian/ German/ Danish/ Finish/ French/ Czech/ Slovak/ Norwegian/ Spanish
  • English language at least B2
  • Strong interpersonal abilities and customer service orientation
  • Ability to follow structured guides and processes
  • Excellence in active listening and problem-solving
  • Adaptable and quick to learn new processes and technologies
  • Customer-focused mindset and delivering exceptional service
  • Ability to troubleshoot issues and find creative solutions

 

Benefits 

  • Fully paid 4-week onsite training 
  • Financial support during relocation (e.g.: for transportation – 150€ , hotel stay for one month free, monthly rent bonus – up to 150€ , and assistance in finding a long-term rental)
  • Additional health insurance 
  • Stable job with career development opportunities 
  • 50+ benefits and services to choose from 
  • Positive international work environment 
  • Employee referral bonuses