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Accenture

Customer Success Manager

Salary:

from 13.000 to 15.000 PLN

Our client is a marketing solutions sales and implementation company dedicated to working directly with software and technology solution providers. Their client base spans the gamut from small startups to market leaders such as Microsoft, Cisco, Google and more.

This project is dedicated to Microsoft and their products.

 

 Job Description:

  • Support the Increase in Teams Phone Enabled Usage
  • Generate pipeline and target a percentage of committed pipeline is completed w/in quarter, in accordance with the KPIs
  • Partner inbound/outbound lead sharing
  • Cosell with select operators
  • Identify opportunities for Unified Agreement expansion to support MW workloads
  • Work with key account team members and Partner to understand current account status
  • Lead solution discovery to capture customer need & value (ie. Workshop)
  • Identify compelling moments, illustrate technology, and confirm customer intent
  • Identify business objectives, sponsors, and establish regular cadence with account teams, customer, & deployment partner
  • Understand technical environment; Orchestrate across Microsoft and Partner resources to build technical case and mitigate technical blockers
  • Identify deployment needs & resources, create deployment plan w/ Microsoft and Partner, and secure investment
  • Provide weekly insights and measured feedback regarding the Voice of the customer to allow this motion can be expanded and have the desired impact

Requirements

  • One of these languages: German, Spanish, French language = minimum C1 level
  • English language = minimum B2 level
  • Accredited with MS-900 Certification. Preferred Accredited MS-700
  • 2-6 years sales or customer success experience with technical pre and post sales and technical consulting architecture experience
  • In-depth technical expertise and ability to synthetize its complexity to audiences of different levels
  • Ability to collaborate across key account team members
  • Foresees and addresses potential technical blockers of consumption
  • General understanding of Teams Platform capabilities
  • Track record of building deep technical relationships with senior IT experts in large or highly strategic accounts
  • Strong interpersonal skills, excellent oral, written, and verbal communications skills
  • Achievement and success-driven personality motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration
  • Advanced knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
  • Broad knowledge of consultative/complex technical sales, deployment projects, architecture, design, and implementation

Benefits

  • Employee Contract
  • Hybrid and flexible working mode (work from home, with unregular office visits in Warsaw or Cracow)
  • Private healthcare, life insurance
  • Multisport card
  • Training across all Microsoft products
  • Ongoing care from a business coach including training, skill building and professional development
  • Ongoing support and clear career development from your first day in the office – you will be assigned a buddy on your first day who will accompany you throughout your training and acclimatization to your new job
  • Focus on your strengths and constant feedback to enable rapid professional growth, as well as building new skills through a variety of online training
  • A flexible approach that allows for an appropriate work-life balance, where sporting activities, trips and volunteering initiatives are part of normal daily life
  • A commitment to reducing our environmental impact in terms of carbon, water and waste, on company premises and in the communities in which we work and live, by engaging in a range of initiatives