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Digital Trust and Safety Analyst
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Customer Support for financial and digital payment sector
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Not interested in any offer?
Teleperformance

Technical Support for Financial Services

Salary:

from 1.045 €
to 1.100 € + bonuses

Our client collaborates with some of the worlds top companies offering money transfer & financial services, cloud-based banking services, digital payments fintech pioneers, that trust our people for delivering exceptional customer experience! 

If you share our client’s values of collaboration, transparency, integrity and agility, come join forces with a high-performing, customer-oriented team with a vision to change the way businesses pay and get paid. 

 

Job description 

  • Agent support – transactional and tech supports for Retail shops via phone and email. 
  • Customer support – for both Digital and Retail via phone and email  
  • Consumer Protection Program – assistance for fraud victims via phone and email 
  • Customer Protection Interview – investigating and deciding on transactions that seem high risk for fraud

 

Requirements 

  • Italian / Spanish C1 
  • English B2 
  • No background in finance and tech support required, call center or related experience preferred 
  • Significantly advanced oral and written communication skills 
  • Relatively advanced PC Knowledge  
  • MS Office  
  • Internet applications: browsers, clear cookies, settings 
  • Desktop Navigation

 

Benefits 

  • Complete support to help you ease your relocation to Greece (our client covers your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-) 
  • Competitive monthly salary + 2 extra salaries per year 
  • Monthly Performance Bonus up to: up to 10% 
  • Referral Program: Bring your friends and receive great bonuses! 
  • Health care benefits and numerous other discounts 
  • Full training by certified instructors 
  • Professional growth & development opportunities 
  • Special events as well as community & social responsibility initiatives 
  • Free online Greek language courses 
  • State of the art premises, providing a great working environment with relaxing break areas 
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age