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Teleperformance

Customer Service for the multinational tobacco products group

Salary:

from 1.045 €
to 1.300 € + bonuses

Our client in collaboration a member of the multinational tobacco products group, is looking for talent to join a vibrant customer service team to provide customers with useful advice that meets their needs, on the new products generation. 

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience. 

  

Job Description 

  • Handle incoming calls, as well as chat, social media & email communications with customers or people interested to find out more about client’s new products  
  • Resolve customer inquiries, provide support on technical issues, as well as product information 
  • Provide advice about the products via outbound calls, to new and existing customers, aiming to optimize the use of client’s products 
  • Guide customers for purchases through the online store 
  • Stay up to date on new products, marketing initiatives, and policy/regulatory changes 
  • Provide excellent customer experience

 

Requirements 

  • High school diploma or equivalent 
  • Spanish / Portuguese / German C1 
  • English B2 
  • Computer literacy (MS Windows, Internet applications, etc.) 
  • A positive mindset and pleasant personality 
  • Willingness to train and learn new skills, integrity, and passion for learning 
  • Accountability when handling sensitive information 
  • Previous working experience in a similar customer service position will be considered as an advantage

 

Benefits 

  • Complete relocation support (our client covers will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home in Greece) 
  • Competitive monthly salary + 2 extra salaries per year 
  • Monthly Performance Bonus up to: up to 10% 
  • Refer-A-Friend: Bring your friends and receive great bonuses! 
  • Health care benefits and numerous other discounts 
  • Fully remunerated training by certified instructors 
  • A career path within a company of more than 12.000 employees 
  • Special events as well as community & social responsibility initiatives 
  • Free online Greek language courses 
  • State-of-the-art premises, providing a great working environment with relaxing break areas 
  • The opportunity to work for a Great Place to Work-Certified Company