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Teleperformance

Customer Support Representative for the world’s top jewelry designer

Salary:

from 1.045,72 €
to 1.300 € + bonuses

Are you passionate about jewelry and customer support? Our customer collaborates with the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team. 

Everyday people around the world share facets of who they are and what matters to them through their jewelry. Be the one who will voice to people’s loves, join the team! 

 

Job description 

  • Handle calls, emails and chat with a sense 
  • Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations. 
  • As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers. 
  • Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines. 
  • Exchanging ideas and solutions with your colleagues! 
  • Turning every customer into a happy customer!

 

Requirements 

  • Polish / French / Spanish / German C2 
  • English C1 
  • Great communication & soft skills, as well as problem-solving skills 
  • Computer knowledge/tech savviness 
  • Ability to multitask and have strong interpersonal skills
  • Ability to work in rotating shifts and availability to work overtime when/if required
  • Work experience in customer support will be considered as an advantage
  • A positive and adventurous attitude 

 

Benefits 

  • Complete support to help you ease your relocation to Greece (our client covers your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-) 
  • Competitive monthly salary + 2 extra salaries per year 
  • Training completion: 100€ 
  • Bonus after 6 months: 300€ 
  • Monthly Performance Bonus up to: up to 150 
  • Referral Program: Bring your friends and receive great bonuses! 
  • Health care benefits and numerous other discounts 
  • Full training by certified instructors 
  • Professional growth & development opportunities 
  • Special events as well as community & social responsibility initiatives 
  • Free online Greek language courses 
  • State of the art premises, providing a great working environment with relaxing break areas 
  • Work for a Great Place to Work-Certified Company that fosters diversity