Our client is collaborating with the leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses and set aside money in real-time.
They are seeking a German speaking Customer Service Specialist to support German speaking customers.
In the Customer Service team, you will be the frontline of the bank to the German speaking market, providing excellent customer experience. You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding the customers are also key facets of this role!
Job description
- Support customers via phone, chat & e-mail
- Prevent fraud, protect data and safeguard customers
- Be an ambassador of the client
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Work towards reaching targets as set out by client statement of work as well as internal targets
Requirements
- German C1
- English B2
- Exceptional communication & soft skills, as well as problem-solving skills
- Computer knowledge/tech savviness, experience with CRM tools preferred
- Ability to work under stressful and testing situations with customers
- Experience in customer service or customer facing roles preferred
- Can do attitude, willingness to learn and reliability are essential to your success in this role!
- Must hold EU citizenship/ EU Passport or valid work permit for Greece
- Willingness to relocate to historic Athens, Greece, or be a local candidate
Benefits
- Complete support to help you ease your relocation to Greece (our client covers your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
- Competitive monthly salary + 2 extra salaries per year
- Monthly Performance Bonus up to: Up to 15%
- Referral Program: Bring your friends and receive great bonuses!
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
