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Teleperformance

Customer support for the world’s tech leader

Salary:

from 1.100 €
to 1.400 € + bonuses

Our client is providing excellent opportunities for experienced technology enthusiasts to work with the world’s tech leader!

If you wish to experience working in the world of computer software, consumer electronics, personal computers and online platforms, grab this chance to join the team, in order to support the customers.

Job description

Depending on the team that successful candidates will join, responsibilities vary:

  • Identify customers’ needs and deliver appropriate solutions, including sales
  • Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
  • Assist customers to place an order and related issues
  • Answer customers’ inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
  • Turn every customer into a happy customer!
  • Exchange ideas and solutions with your colleagues!
  • Enjoy your time in Greece!
Requirements
  • French / Swedish C2
  • English B2
  • Sales experience with consumer products and services will be an asset
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills
  • An empathetic soul with the communication skills that match
  • A positive and adventurous attitude
  • A sponge that is willing to soak up all the knowledge and experience we offer
Benefits
  • Complete support to help you ease your relocation to Greece (our client covers your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
  • Competitive monthly salary + 2 extra salaries per year
  • Transportation bonus up to 100 per month proportionally to brick-and-mortar presence
  • Refer-A-Friend: Bring your friends and receive great bonuses!
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas