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Teleperformance

Customer Support Specialist for an online travel agency

Salary:

1.430 €

Are you passionate about travel and providing exceptional customer service? Our client collaborates with one of the largest online travel agencies.

As a Customer Support Specialist, you will be able to assist customers with booking travel plans, answer inquiries and guide them through their dream destinations.

Job description
  • Handling incoming phone calls, messages and emails from the website users
  • Managing reservations, special requests and complaints and finding solutions to website users´ inquiries
  • Research travel options tailored to each customer’s preferences
  • Modify reservations based on client needs
  • Process payments and travel cancelations

 

Requirements
  • German C2
  • English C1
  • Attention to detail
  • Good Technical troubleshooting & problem-solving skills
  • Ability to handle unexpected changes
  • Experience in e-commerce will be appreciated

  

Benefits
  • Complete support to help you ease your relocation to Greece (our client covers your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
  • Competitive monthly salary + 2 extra salaries per year
  • Monthly Performance Bonus up to: up to 10%
  • Referral Program: Bring your friends and receive great bonuses!
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity