About the role
Our client is part of a large international group operating in insurance and assistance services. They support people when unexpected situations happen — at home, on the road, or while travelling. Their operation is divided into three main areas: home/moto, travel, and claims. This role is part of a newly built team in Ostrava, which is taking over selected responsibilities from colleagues in Germany.
You will help customers in situations that are often stressful and time-sensitive. This can include working with documents, phone calls, emails, case updates and coordination of next steps. It is a role for someone who likes structured work, clear communication and helping people when it matters.
This position is also a good fit for junior candidates. You do not need years of experience. What matters more is strong German, a calm and empathetic communication style, attention to detail and willingness to learn.
Responsibilities
- Handle incoming cases, documents, emails and phone calls related to assistance and insurance support
- Work with internal systems and update case information correctly
- Communicate with clients and service providers in a clear, professional and empathetic way
- Support customers in difficult or time-sensitive situations
- Help coordinate next steps and keep each case properly documented
- Manage daily administrative tasks connected to case handling
- Cooperate with colleagues across shifts and teams
Requirements
- German at C1 level
- English at B2 level
- Good communication skills and customer-oriented approach
- Ability to stay organized and prioritize tasks
- Calm, empathetic and professional communication style
- Attention to detail and responsible approach to work
- Basic knowledge of MS Office (Word, Excel)
- Willingness to work in a 24/7 shift setup
- Previous experience in administration, customer service, back office or a similar role is a plus, but not a must
Benefits
- Approx. €1,643 gross monthly salary including language allowance
- Approx. €1,226 sign-on bonus
- approx. €409 after the first month
- approx. €817 after the probation period
- Quarterly bonus up to 15% of gross monthly salary
- Shift allowances for 24/7 operations
- 25 days of holiday
- Meal vouchers worth approximately €6 per working day
- Home office 2 days per week after training
- Full work equipment provided
- MultiSport card or Flexi Pass contribution
- Pension contribution
- Fully covered life insurance
- Telemedicine support for you and your family
- Free European travel insurance
- Contract for 1 year, with extension to an indefinite contract afterwards
