XTB

Customer Support Specialist

Salary:

1.600 € + bonuses

We are looking for Customer Support Specialist for our client with an office in Warsaw. The company is a world wide broker regulated by polish commission for financial supervision – KNF and checked by BBk. After 14 years being on the market, the company is one of the biggest brokers, operating in more than 10 countries

Job description

  • Providing excellent customer service
  • Building up positive relationships with customers
  • Resolving issues in a timely manner and ensure high levels of customer satisfaction
  • Providing explanations in relation to customer complaints (both written and by phone)
  • Monitoring of the situation on financial markets
  • Working with the CRM system (verification and completing clients data)
  • Cooperating with external branches and internal departments

Requirements

  • English language = minimum B2
  • Romanian language = minimum C1
  • Previous experience in a Customer Service role desirable
  • Strong communication, interpersonal and negotiation skills
  • Responsibility and ability to multitask, prioritise and close tasks quickly
  • Good knowledge of MS Office
  • Knowledge of financial markets and Broker’s core business would be an advantage

Benefits

  • Full-time employment agreement
  • Work in internationally known company with a well-recognised brand
  • All the required tools and training required to be successful is provided
  • Young, professional, dynamic team
  • Private health care
  • Multisport card
  • Quarterly bonuses
  • Great learning opportunity in cooperation with multinational units of the company