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Accenture

Customer Service for the domestic appliance company

Salary:

1.300 €

As our client is growing rapidly, they are looking for a like-minded talent to join their Customer Service team who will become an integral member of a team devoted to delivering exceptional customer experiences on any given occasion.

If you share their passion for continuous improvement and their appreciation for quality-conscious brands, apply now and join them in Greece!

 


Job description

  • Communicating through various channels (e-mail, chat & phone) to address product or service issues
  • Advising customers on the proper use of their electric appliances
  • Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem
  • Expediting corrections and/or adjustments; following up to ensure resolution
  • Assisting with the processing of refunds or exchanges
  • Arranging the placement of orders

 

Requirements

  • Dutch / Norwegian / Danish C1
  • English B2
  • Customer support/troubleshooting experience will be appreciated
  • Familiarity with the brand is preferred
  • Strong verbal and written communication skills utilizing active listening
  • Experience within the household appliance/commercial equipment industry is a plus
  • Comfortable with the use of basic technology tools
  • A positive, can-do attitude that shines through every interaction

 

Benefits

  • Complete support to help you ease your relocation to Greece (our client covers your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
  • Competitive monthly salary + 2 extra salaries per year
  • Monthly Performance Bonus up to: up to 10%
  • Refer-A-Friend: Bring your friends and receive great bonuses!
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • The opportunity to work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age