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Not interested in any offer?
Manpower

NOC Engineer – Tier 3

Salary:

100 PLN/h

Job description

  • Collaborate with teams to resolve customer issues
  • Respond to escalations and assistance requests
  • Develop expertise in specific areas
  • Identify strengths and gaps within the team
  • Take ownership of complex problems and provide remote support
  • Supervise incident tickets
  • Collaborate with internal teams
  • Follow communication procedures
  • Provide guidance to less experienced engineers
  • Create and improve procedures and action plans
  • Strive for continuous learning and improvement
  • Participate in rotational shifts

 

Requirements

  • Minimum 5-7 years of relevant experience
  • Experience with VOIP protocols, PSTN connections, and Cisco technologies
  • Ability to identify problems and deliver solutions
  • Excellent communication and leadership skills
  • Familiarity with working with carriers
  • Ability to drive innovation and process improvements
  • CCIE Voice/Collaboration certification is highly desired
  • ITIL certification is a plus
  • English – Advanced

 

Benefits

  • B2B
  • 100% Remote
  • Candidates must be based in Poland
  • Sport Card
  • Life insurance
  • Private Health insurance